CX consulting for startups
Build your CX team, from day one.
We help startups design and stand up their entire Customer Experience organization — Success, Support, Implementation, Project Management, and Training — so you don't have to figure it out by trial and error.
What we build
The six pillars of a great CX org.
Success
Onboarding, retention, and expansion motions that keep customers renewing and growing with you.
Support
Ticketing workflows, SLAs, and a help desk setup that scales past your first hundred customers.
Implementation
A repeatable process for getting new customers live fast, without every rollout being a fire drill.
Project Management
Structure for tracking delivery across customers so nothing falls through the cracks.
Training
Documentation and enablement so your team (and your customers) actually know how to use what you built.
Leadership
Fractional or embedded CX leadership while you scale, plus coaching for the leaders who take it over.
How it works
A five-step engagement, start to finish.
Assess
Audit your current state, gaps, and goals.
Design
Blueprint the team structure, workflows, and tooling.
Build
Stand up the systems, processes, and documentation.
Train
Get your team fluent in how it all works.
Handoff
You own it. We stay on call if you need us.
About
Built by someone who's done this before.
I've spent the last 13 years building Customer Experience organizations from scratch, and improving ones that already existed, across every corner of CX: Success, Support, Implementation, Project Management, and Training.
I've worked across a range of company types and industries, which means I've seen what breaks CX orgs as they scale, and what actually holds up. I hold an MBA, and I'm 100% focused on process creation and improvement: building the kind of structure that lets your team support customers well without collapsing under its own growth.
13+ Years
CX experience
MBA
Business background
Multiple Orgs
Built from scratch
Cross-Industry
Track record
Certifications & Expertise
Get in touch
Let's talk about your CX org.
Fill out the form and I'll get back to you within a business day.